Customer Experience Maturity Monitor – SAS & Peppers & Rogers SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Dynamic Internet marketing: real time decisions & customer experience @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Customer experience: value drivers & web analytics @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute