Customer Experience Maturity Monitor – SAS & Peppers & Rogers SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Dynamic Internet marketing: real time decisions & customer experience @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Customer experience: value drivers & web analytics @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Demo SAS real time decisioning: Next Best Offer SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Real time decisioning technologies @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Internet Marketing: Twittering & Generation Y statistics @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute

Optimizing marketing decisions: Revenue Maximization @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 David Williams – Global Customer Intelligence Practice, SAS Institute

Optimizing marketing decisions: Customer Acquisition @ SAS Customer Intelligence SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 David Williams – Global Customer Intelligence Practice, SAS Institute

SAS Customer Intelligence in action SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 David Williams – Global Customer Intelligence Practice, SAS Institute

The Business Value of Analytics @ Santan der Totta Bank in Portugal SAS Customer Intelligence Road Show 2009 Bucharest, March 31, 2009 Neil Hayward – Global Customer Intelligence Practice, SAS Institute